Self-pay and Insurance

Wimbledon NeuroCare is recognised by most leading UK medical insurers. 

Insurance

• 
  Bupa
• 
  Aviva
• 
  Vitality
• 
  AXA PP
• 
  Cigna
• 
  Healix
• 
  WPA

Thank you for choosing our clinic for your neurological diagnostic needs.  

To ensure transparency and clarity, please review the following financial terms applicable to all consultations, diagnostic tests, and treatments:

1. Payment Terms and Conditions

• Payment is due in full prior to your appointment, unless otherwise agreed in advance. Please see below for more details and payment options.

2. Private Medical Insurance

• If you are insured, please provide us with the name of your insurance provide. We will then supply our provider number and procedure code relevant to your specific tests.
• You are responsible for obtaining a pre-authorisation code/claim number and confirming coverage directly with your insurer.
• Patients remain liable for any shortfalls, excess, or services not covered by their insurance policy.

3. Self-Funding Patients

• Payment is due in full prior your appointment, whether it is booked directly with us or via a hospital where we hold clinics.  
• We accept all major credit/debit cards (apart from AMEX) and bank transfers.
• A detailed invoice will be provided upon request.
• For more information about self-pay, kindly call + 44 (0) 20 3212 0830

4. Cancellations and Non-Attendance

• We require at least 48 hours’ notice, (equivalent to 2 working days) for cancellations or changes to appointment. Our working days are Monday to Friday 8:30 – 17:30.
• Late cancellations or failure to attend will incur a cancellation fee of up to 100% of the test fee at self-pay prices.

5. Outstanding Payments

• Patients are responsible for any outstanding balances, including insurance shortfalls, policy excess, or services not covered.
• All unpaid invoices must be settled within 14 days.
• Overdue accounts may be referred to a debt collection agency, and any associated administration fees will be added to the original invoice.
• We reserve the right to charge interest on overdue balances and withhold further services until all outstanding payments – including rescheduling, cancellation, or administrative fees – have been settled.

If you have any questions regarding fees or payment, please contact our administrative team in advance of your appointment.

Appointments will only be confirmed after Insurance authorisation or full payment has been received.